Terms of Service
1. Agreement
These Terms govern your use of Booki7. Booki7 is a business name registered in Ireland (no. 789582) by Darren Morrissey, trading as a sole trader; “Booki7”, “we” and “us” mean that person. By creating an account you agree to these Terms. If you don't, don't use the service.
You also agree to our Data Processing Agreement, which is incorporated by reference and forms a binding part of this contract.
2. The service
Booki7 provides an AI receptionist that can answer messages, capture bookings and product orders, and notify business owners across web chat, Facebook Messenger and WhatsApp. Orders captured through Booki7 (e.g. made-to-order goods for collection or delivery) are a record of the request only — payment, pricing, fulfilment and any consumer-law obligations for the goods remain between you and your customer.
3. Account and access
You must keep your sign-in key confidential. You are responsible for all activity under your account. Notify us immediately at admin@booki7.com if you suspect compromise.
4. Acceptable use
You may not:
- use the service to send spam, harass, or send unsolicited marketing in violation of GDPR/PECR/ePrivacy
- process special-category data (Art. 9 GDPR — health, biometrics, sexual orientation, etc.) unless you have the appropriate legal basis and have notified us in writing
- process children's data (under 16) without verifiable parental consent
- upload malware, attempt to break or probe the platform's security, or scrape competitors' data
- resell or sublicense Booki7
- use Booki7 to send messages for, or to operate, weight-loss products or programmes; forex or currency trading, stock-market dealing or coin offerings (ICOs); or debt collection. Our email provider does not accept these categories at all, and that applies to us as the account holder however our own terms are written, so they are not something we can approve or make an exception to.
- use Booki7 to send messages for, or to operate, any of the following without our prior written agreement: clairvoyance, fortune telling, tarot or astrology; CBD, vaping, tobacco or alcohol sales; gambling or money-gaming; dating or companionship services; loan or credit services; cryptocurrency, NFTs or other blockchain products; property sales or lettings; or lead-generation sold on to third parties. Our email provider reviews these sectors case by case before any message is sent. If your business falls into one of these categories, tell us when you sign up and we will arrange that review — several can be accommodated, but the review has to happen first, and sending before it does can suspend delivery for every business on the platform.
4a. Content sent to you through the chat
Your front desk is open to the public, and people can send it messages and photos. Our Content Policy sets out what is not allowed — illegal content, threats, non-consensual intimate images, unwanted sexual content, and harassment — and applies to everyone using a Booki7 chat.
We do not automatically screen the content of messages or photos before they reach you. In your dashboard you can delete any conversation (which permanently erases its messages and any photos), block a visitor from your chat, and report content to us.
If a visitor sends you something you believe is illegal, please report it through the dashboard or at /report. Deleting it from your own dashboard is not enough on its own — we have our own obligations once we are on notice, and we cannot act on what we don't know about. Do not forward suspected child sexual abuse material to us or to anyone else by email; report it and leave it in place until we tell you otherwise.
We may remove content, block a visitor, or suspend an account where we believe our Content Policy or the law has been broken, and we will tell you the reasons for any such action affecting your account.
5. Your responsibilities for client data and consent
You are the data controller for the information you record about your clients; Booki7 acts as your processor. You are responsible for having a valid legal basis under the GDPR for every piece of client information you enter into Booki7 — including names, contact details, appointment history, free-text notes, tags, and any voice notes you dictate.
Where that information includes special-category data (Art. 9 GDPR — for example health, conditions, medication, pregnancy, or allergies), you warrant that you have obtained the client's explicit consent — specific, informed, freely given, and recorded — before entering it, and that you will stop processing and delete it if the client withdraws that consent. Such consent is withdrawable; it cannot be “waived”.
You acknowledge that voice notes are converted to text by speech-to-text software running on Booki7's own server within the EU — the audio is not sent to any third-party sub-processor (see the Sub-processors clause and /legal/sub-processors) — and that you must not dictate special-category data about a client unless the consent above is in place.
Indemnity. You will indemnify Booki7 against any claim, regulatory fine, or loss arising from your processing of client data without a valid legal basis or the required consent — including special-category data entered without explicit consent. This does not reduce Booki7's own obligations as a processor under the Liability and Sub-processors clauses or under applicable data-protection law.
6. Pricing and billing
Booki7 is a single plan at €39/mo. Billing is monthly via Stripe. The 10-day free trial does not require a card. After the trial, the plan takes effect at first payment.
All prices are exclusive of VAT. Booki7 is not currently VAT-registered, so no VAT is charged today. Once Booki7 becomes VAT-registered, VAT will be added to your invoice at the applicable rate, taking effect from your next billing cycle on or after that date.
Prices may change with 30 days' notice. Existing subscriptions are honoured at their current price for the remainder of the billing period.
7. Cancellation
You can cancel any time from Settings → Billing. The service continues until the end of the paid period. We do not pro-rate refunds for partial months.
8. Termination by us
We may suspend or terminate accounts that violate these Terms, fail to pay, or pose a security risk. We will give notice and a chance to cure where reasonable.
9. Data ownership and export
You own your data. You can export everything from Settings → My Data. After account closure we retain data for 90 days for billing/dispute resolution, then delete.
10. Intellectual property
Booki7 — the software (including the chat widget, the dashboard, and this website), its design, branding, and all content we created — belongs to Booki7 and is protected by copyright and other intellectual-property laws. Your subscription gives you a limited, non-exclusive, non-transferable licence to use the service for your own business while your account is active. It does not transfer any ownership to you.
You may not copy, modify, distribute, or create derivative works from any part of the service except as needed for normal use. Embedding the chat widget on your own website with your embed snippet is expressly permitted — that is what it's for — while your account is active.
This clause does not touch your data: everything you and your clients enter remains yours (see Data ownership and export). Feedback and suggestions you send us may be used to improve the product without obligation to you.
11. Service availability
We aim for high availability but do not guarantee it. Planned maintenance is announced in advance where possible. We are not liable for losses caused by unavailability beyond crediting you for the downtime period.
12. Liability
Our total liability for any matter arising under these Terms is limited to the fees you paid us in the 12 months preceding the event. We are not liable for indirect or consequential losses (lost profit, lost data beyond what we control, etc.).
Nothing in this clause limits liability that cannot be limited by Irish law (e.g. fraud, gross negligence, statutory rights).
13. AI output
The AI may produce mistakes. You are responsible for reviewing booking and order confirmations and the conversation rules you configure. We provide tools (e.g. owner-approval for out-of-hours requests, message limits, manual takeover) to help mitigate this.
14. Sub-processors
We use the sub-processors listed at /legal/sub-processors. We will give 30 days' notice before adding a new sub-processor; you may object and terminate without penalty if you cannot accept the change.
15. Changes
We may amend these Terms with 30 days' email notice. Continued use after the effective date constitutes acceptance.
16. Governing law
Irish law. Exclusive jurisdiction of the Irish courts. This does not affect statutory consumer rights you have where you live.