Content Policy
Booki7 provides a chat front desk that businesses put on their own websites. Messages and photos sent through that chat are stored on our servers and shown to the business owner. This page says what isn't allowed, what we and business owners can do about it, and how anyone can report content to us. It applies to everyone who uses a Booki7 chat — visitors and business owners alike — and forms part of our Terms of Service.
1. What is not allowed
Do not use a Booki7 chat to send, upload or share:
- Child sexual abuse material. This is a criminal offence and we report it.
- Content that threatens someone's life or safety, including threats of violence.
- Intimate images of a person shared without their consent (an offence in Ireland under the Harassment, Harmful Communications and Related Offences Act 2017).
- Sexual content sent to a business that did not ask for it, and sexual content involving anyone under 18 in any form.
- Harassment, abuse, or hate speech directed at a business owner, their staff, or anyone else.
- Anything else that is illegal under Irish or EU law.
- Malware, or attempts to break or probe the service.
Bad language on its own is not something we police. It's between a visitor and the business they're talking to, and business owners have the tools below.
2. What business owners can do
The business you are chatting with controls its own front desk. In their dashboard, an owner can:
- Delete a conversation — the messages and any photos sent in it are permanently erased from our servers.
- Block a visitor — stopping them from messaging or uploading to that business's chat, by default for 30 days. This affects only that one business's chat.
- Report content to us, which is separate from deleting it and is the right step for anything illegal.
3. Do we screen messages and photos automatically?
We want to be straightforward about this, because it matters: we do not currently scan messages or photos with automated content classifiers before they reach a business owner. Uploads are checked for file type and size, and the chat is rate-limited to prevent flooding, but nothing inspects what a picture actually shows.
What that means in practice is that our moderation is reactive: we act when someone tells us about content, not before. The controls in section 2 and the reporting route in section 4 are how content gets removed. We are keeping this under review as the service grows.
4. Reporting content to us
Anyone — a visitor, a business owner, or someone who was sent a link — can report content they believe is illegal, using our report form. You do not need an account.
You can tell us what the content is, where it is, and why you believe it is illegal. We ask for your name and email so we can tell you what we decided. You do not have to give your name or email when reporting child sexual abuse material.
You can also email admin@booki7.com.
If someone is in immediate danger, contact An Garda Síochána on 112 or 999 first. Our report form is not an emergency service.
5. What happens after you report
A person reviews every report. We will:
- Confirm we received it.
- Decide whether the content stays or goes, and record the reasons for that decision.
- Tell you the outcome and those reasons, if you gave us a way to contact you.
Where we decide content is illegal we remove it, and we may block the visitor who sent it or suspend the account involved. Where a report suggests a criminal offence involving a threat to someone's life or safety, we inform An Garda Síochána.
Reports made in bad faith, or repeated reports that are clearly unfounded, may be deprioritised.
6. If you think we got it wrong
If we removed your content, or declined to remove content you reported, tell us at admin@booki7.com and a person will look at it again. Nothing here affects your right to go to a court, or to complain to a supervisory authority.
7. How to reach us
Booki7 — admin@booki7.com. We accept notices and communications in English.